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Fluke 28 II Ex Digital Multimeter Recall

March, 2013

Dear Fluke Customer:

Fluke is voluntarily recalling certain 28 II Ex Intrinsically Safe True RMS Digital Multimeters that were shipped between July 1, 2012 and November 30, 2012. The Fluke part numbers and serial numbers affected are listed in the table below.

Fluke Part No Description Impacted Serial Number Range Non-impacted Serial Number Range with "R" Designation
4017165 FLUKE 28 II EX Intrinsically Safe Multimeter with ATEX approval 20960000 to
22489999
20960000R to
22489999R
4017176 FLUKE 28 II EX/ETL Intrinsically Safe Multimeter with ETL approval

To determine if your digital multimeter is affected by this recall notice, enter your model and serial number in the box below and click "Verify." Any serial number preceded or followed by the letter "R" is not affected by this recall notice. The image below shows where to find the model and serial number of the affected meters.

* If serial number is not available, your product is part of the recall. Follow the recall instructions below.


If you own one of these digital multimeters, please stop using it and send it back to Fluke. If someone else within your organization is the primary user of the Fluke 28 II Ex Digital Multimeter or is responsible for responding to recall notices, please pass this notice along to the appropriate people.

  

Description of the problem

The plastic instrument case may develop cracks near the screws on the back during the life of the product. If cracks develop, and if used in an explosive dust environment (IEC/EU: Zone 21, and US/CA: Class II, Division 1), ingress of conductive dust may cause a short circuit that could ignite a dust explosive atmosphere surrounding the unit, potentially resulting in serious injury or death.

Actions

Immediately stop using your affected 28 II Ex Digital Multimeter(s) even if you have not experienced problems.

Please follow instructions below.

Click this link to register your affected product online as part of the recall.  Once your information is complete and you click “submit,” a postage-paid mailing box will be sent to you within two business days.  Use this box to return your digital multimeter to Fluke.  You will be sent a new 28 II Ex Digital Multimeter to replace your existing unit. (Please only send the digital multimeter – any test leads/boxes/manuals that are sent with the unit will NOT be returned.)

We are undertaking this voluntary recall because we place tremendous importance on our customers' safety and the reputation of our products. Please accept our apologies for any inconvenience caused by this action.