Fluke Corporation is voluntarily recalling all units of its 100MHz & 200MHz 4 channel ScopeMeter® test tool that contains firmware version V10.40. The units were manufactured after February 6, 2012 and have serial numbers in the range of 1954xxxx to 2009xxxx. Serial numbers are on both the unit and the outside of the instrument box.
Please stop selling these 4 channel products immediately and return all affected inventory per the instructions below.
In the meantime, if customers contact you regarding their model Fluke 190-104/xx, Fluke 190-104/xx/S, or Fluke 190-204/xx or Fluke 190-204xx/S please instruct them to stop using the instrument immediately and check the firmware version. If their instrument contains firmware version V10.40, the customer needs to contact Fluke directly (www.fluke.com or 1-800-44FLUKE).
Note that this recall applies only to the products listed below, and does not apply to the Fluke ScopeMeter 190 Series 2 channel models.
|Model Numbers||Item Number||Description|
|FLUKE-190-104/xx||4025180||SCOPEMETER 4 CHANNEL 100 MHZ COLOR|
|FLUKE-190-104/xx/S||4025253||SCOPEMETER 4 CHANNEL 100 MHZ COLOR|
|FLUKE-190-204/xx||3894569||SCOPEMETER 4 CHANNEL 200 MHZ COLOR|
|FLUKE-190-204/xx/S||3894494||SCOPEMETER 4 CHANNEL 200 MHZ COLOR|
Description of the Problem – The recalled ScopeMeter® is used to observe the exact wave shape of an electrical signal and obtain measurement readout values. Four channel models with the latest firmware (V10.40) have a potential to display the decimal point of the measurement value in the wrong position. This poses a potential safety risk for the user, as an unsafe voltage may be indicated as a much lower (safe) voltage. This potential safety risk could result in serious injury or death.
Solution – Fluke has developed a firmware fix that the end-user can either download at ww.fluke.com/firmware fix or, end users have the option of returning their units to Fluke for upgrade or replacement. The firmware version of the product can be checked by following these steps. Disconnect the Scopemeter® from any signal source, with the unit turned on and facing you, press the user key located at the bottom right side of the instrument front panel, next press F3 (Version and Cal). The firmware version is then displayed with other instrument information.
Requested Action – Distributor inventory
Return all affected models in your current inventory for credit. Fax your request for an RMA to 425-446-5844 noting that this is recalled product. This inventory will be shipped at Fluke’s expense via the carrier identified by your Fluke Administrator. We will be contacting you shortly with the action plan for the end customer recall.
Requested Action – Customer owned units
Direct customers to contact Fluke directly, www.fluke.com or 1-800 44FLUKE and request an RMA for safety recall purposes
We are undertaking this voluntary recall because we place tremendous importance on our customer’s safety and the reputation of our products.
Please accept our apologies for any inconvenience caused by this action. Please communicate the content of this letter within your company as appropriate and branch locations if applicable.
If you have any questions, please call your local Fluke representative.
President, Fluke Corporation